Claims

No one likes to suffer an insured loss, but if you do, NYMIR wants to make the process as easy as possible for our subscribers. The most important consideration in reporting claims is to notify NYMIR as soon as practically possible. Remember, NYMIR is here to assist you in any way possible. Prompt and proper claim reporting enables the NYMIR claim staff to effectively react to all claim referrals. Supporting documentation at the time of the claim submission allows for the timely processing of all such matters.

Report all claims to nymirclaims@wrightinsurance.com or 1-800-696-4705.

EMERGENCY CLAIM REPORTING ONLY

An Emergency 24-hour phone number is now available should the need arise to report an emergency claim outside normal office hours, weekends or holidays. 

1-800-894-9341

AUTOMOBILE CLAIM PROCEDURES

Upon notification to the Subscriber of an accident involving an owned or employee-operated vehicle, the following procedures should be followed:

• Obtain all pertinent information and materials as soon as possible, including:
  • Police Report
  • Internal Accident Report and/or MV-104 Accident Report
  • Statements from drivers and witnesses (if possible)
  • Estimates of repair
  • Date and location of accident and identification of all vehicles and individuals involved
• Determine the degree of injuries to all involved (if any).
• If the accident is deemed to be severe in nature (e.g., involving multiple vehicles or serious/multiple injuries), please call immediately:
  • Phone: (800) 696-4705
  • Email: nymirclaims@wrightinsurance.com
• Report the claim along with the materials and information as noted above.
• Upon receipt of all pertinent information, NYMIR will contact the Subscriber to discuss any additional procedures.

PROPERTY LOSS REPORTING

Damage or loss to a subscriber’s property that is insured by NYMIR should also be reported promptly and properly. The claim submission should include all supporting documentation including repair estimates, and original and replacement invoices. All vandalism and theft claim submissions should also be accompanied by a police report. Any property loss requiring a scene inspection should be reported immediately by telephone or email-nymirclaims@wrightinsurance.com

All subscribers have an option to purchase Property Floater coverages as an increased source of personal property protection. Your Schedule of Coverages identifies those properties covered by a floater policy. The submission of all supporting documents when reporting these claims will assist in the processing of the loss.

GENERAL LIABILITY, LAW ENFORCEMENT, AND PUBLIC OFFICIALS’ LOSS REPORTING

Any incident involving personal injury, bodily injury, or property damage which arises from the subscribers’ premises or operations, including law enforcement, should be reported as soon as possible. Similarly, if NYMIR provides public officials coverage to the subscriber, any incident or complaint involving employment practices liability, civil rights violations, or other alleged wrongful conduct should be reported as soon as possible.

Any NOTICE OF CLAIM received by a subscriber should be forwarded immediately. The submission of these documents should include the subscriber’s knowledge of the incident that gives rise to the action alleged in the claim document, a copy of any incident report, and copies of any contractual and/or insuring agreements relating to outside entities involved in the underlying incident. The subscriber should identify the date and method of service of the document and upon whom the service was made. In those instances where the claim document was served by mail, the claim referral should include the envelope in which the document arrived.

Please use the “Legal Document Transmittal” form when forwarding all legal documents such as a notice of claim or summons and complaint. Completing this form will enable the Claims Department to better respond to the document.

Any SUMMONS and/or COMPLAINT should be forwarded immediately. Rarely is a summons and complaint the subscriber’s first knowledge of a claim. In those instances where it is, the reporting procedures are identical to those involving receipt of a NOTICE of CLAIM. The date, method of service, and the individual upon who the SUMMONS was served should be identified in the subscriber’s referral of the document.

Communication channels should be established assuring that subscriber personnel do not discuss any facet of any claim with anyone other than a representative of NYMIR, and the defense counsel and investigators NYMIR has retained to protect the subscribers’ interests. We rely upon and appreciate the subscriber’s cooperation in the handling and defense of these actions.